Q: Does Simply Home replace the ERA Moves program?
A: Not yet! Simply Home is another tool to assist you in identifying likely movers and continuing to share your expertise through a complimentary homeowner dashboard provided to your contacts by you. The dashboard helps homeowners manage the physical and financial aspects of their home all while keeping you top of mind through market and general home related communications. ERA Moves continues to offer white glove utility concierge services and branded emails offering discounts on moving related products and services. Both the ERA Moves Dashboard and Simply Home Dashboard are still in use. Sometime in early 2023 the dashboards will be combined.
Q: Do I have to send a list of my contacts to someone to get them into the system?
A: No. You can add a contact in your Agent Dashboard or upload a csv of your contacts. You can also request Mooveguru to pull all your past transactions and upload them to your Simply Home account. Requests can be made to email@example.com.
Q: What is the cost of Simply Home?
A: Simply Home offers a free agent subscription and a Premium agent subscription. The Premium subscription includes Mover Intelligence which identifies likely movers in your database. Mover Intelligence works by collecting public data points from social media, searches, and online spending activities that identify life events known to be the reasons people move. The data is then analyzed and each contact is given a mover score. Agents are notified when their contacts are identified as a likely mover so they can focus efforts on their contacts most likely to need their services. Premium subscribers also enjoy Agent Exclusivity which locks out any other agent from connecting with your contacts in the platform.
ERA Agents enjoy almost 40% off the cost of the platform, which is available to non-ERA agents for $49.95/mo. The monthly fee for ERA agents is $18.95/mo. through 3/30/2023, after which the monthly fee goes up to $39.95 which is still a 30% discount. This fee includes up to three hundred active HOMEKEEPR accounts. Additional upcharges are available over three hundred contacts.
Q: Regarding ERA Moves, who do my clients call if they want to speak with someone about setting up their utilities?
Q: How do I add my personal vendors?
A: In your dashboard click on “Vendors” and then “Add Vendors”. You will need an email and phone number for your vendors, provide a one-line description of their service (headline) and associate each vendor with a category of service provided. You can also add a logo and website information.
Q: How can I add my sphere of influence contacts that I have on my laptop?
A: In your Dashboard, click on “View All Contacts”. You will see an “Import Contacts” button. Click on this button and follow the instructions to upload your file or reach out to firstname.lastname@example.org and our support team will assist.
Q: Will Simply Home be accessible from ERA Leverage.
Q: How do I subscribe to the Premium version?
A: Click on the “Upgrade” menu item in your dashboard. Scroll down to the “Subscribe Now” button. The system will ask you for a Franchise ID. If you have one, enter it there, if not hit “Continue” and complete the required fields. A Franchise ID is not required.
Q: I don’t recall seeing my initial invite to Simply Home. How do I get another invite?
A: Go to simplyhome.app. Select “Forgot Password”. Enter your email and a look for an email from email@example.com with a reset link to your password. We encourage you to add firstname.lastname@example.org to your contact list so the email doesn’t go to spam or junk. If you do not see the email, send an email to email@example.com. Please note, the reset password link is only active for 15 minutes. If you do not activate the link in that period, you will need to reset the password again.
Q: Are there any promotional materials available to promote Simply Home to my clients?
A: Yes. We have a one-page flyer for homeowners and an email you can send to your homeowners before they get their invite giving them a heads up that the invite is coming. These materials can be found on the Simply Home knowledge center page here (insert link).
Q: Can I add myself to the platform as a homeowner?
A: We encourage it! You can create your own homeowner dashboard by adding yourself as a contact in your Agent Dashboard. We recommend you use the same email address that you used for your Agent account so your accounts will be linked. When you log into one account you will see your other account.
Q: When do my contacts get an invite to the platform?
A: The system sends invites as soon as a contact is entered into the system. If the contact does not accept the initial invite, they will get a second invite. A copy of the invite is attached to this FAQ document. You will get a notification when your contact has accepted their invite.
Q: My Manager cannot seem to find her email invite what should I do?
A: If someone does not get their invite, they can go to simplyhome.app and select “Forgot Password”. Enter their email into the system and reset their password.
Q: My contact says they did not get their HOMEKEEPR invite. Can I send a new one?
A: Yes. Log into to your Dashboard, select the “Contact”, scroll to the bottom of the page, and click on “Resend Invite”.
Q: What are the links/URLs on my dashboard?
A: The top link gives you the ability to share our blog posts to your social sites or website. We post new blog articles twice weekly. The middle URL is your personalized homeowner registration link. You can add this link to your website, social sites, on your business cards, etc. This will allow your contacts to register for their own Homeowner dashboard, branded by you. The third URL is your personal log in link. You can bookmark this link which will automatically log you into your dashboard.
Q: Are there any training sessions I can attend to learn more about HOMEKEEPR?
A: The link below is a recorded training session. If you would like to schedule a one on one session or a personal training session for your office, or team, email your request to firstname.lastname@example.org
Q: What does the invite to my homeowner look like?
A: Attached is a copy of the invite your homeowner will get when you add them to Simply Home.
Q: What if I want to add more than 300 contacts to my database to be monitored through Mover Intelligence? You will be charged .15 per contact over 300.